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Browse spaces on the search page, pick a date and time in the booking panel, then confirm. All GÜÜR venues are Instant Book — your reservation is locked in the moment you pay, no host approval needed.

No. Dates are only reserved once payment is confirmed. This keeps the marketplace fair — a held date with no payment would block other guests from booking.

Since all GÜÜR venues are Instant Book, there's no request step — your booking is confirmed the moment you pay. A confirmation appears in your dashboard immediately.

At booking confirmation. Your payment is charged in full when you submit — no holds or pre-authorizations.

Refunds follow the venue's cancellation policy, shown on every listing page. Cancel before the cutoff and you'll receive a full refund to your original payment method within 5–10 business days.

A 15% service fee is added to every booking. It covers platform operations, 24/7 support, and damage protection. The fee is shown clearly in your booking summary before you pay — no surprises.

Go to List Your Space and follow the listing wizard. Add photos, set your pricing and availability, then submit for review. New hosts get a free professional photoshoot to make your listing look its best.

Within 24 hours of your event. Payouts go directly to your registered bank account — no waiting periods or surprise deductions beyond the agreed host fee.

Yes. From your host dashboard, open your listing's calendar and tap any date to block it. Blocked dates won't appear as available to guests.

Every booking includes basic damage protection for the host. If a guest causes accidental damage, file a claim through your dashboard within 48 hours and our team will review it.

Guests sign in via Google or Apple and confirm their phone number. For high-capacity or high-value venues, additional ID verification may be required before a booking is confirmed.

Use the "Report an issue" button in your dashboard booking detail, or message our support team directly. For urgent matters, call us 24/7 at +976 7000 0000.

GÜÜR uses Google or Apple sign-in — there's no separate password to reset. If you can't access your account, try signing in with a different linked provider or contact support.

Go to your dashboard and open the profile section. You can update your display name and photo. Your email is tied to your Google or Apple account and can't be changed here.

Tap Messages in the top navigation. All host-guest conversations are threaded by booking. You'll also receive email notifications for new messages.

Ask about load-in time, parking, AV equipment, noise curfews, and whether the listed photos are current. The more specific you are upfront, the smoother your event will run.

For weekends and peak season (summer, Naadam), book at least 2–3 weeks in advance. For weekday events or off-peak dates, a week is usually enough.

Contact the host via the listing page to request a walkthrough. Most hosts are happy to arrange a visit — just message through the platform so the conversation stays on record.